What Are SLA Review Meetings?

Regular meetings with customers are a central part of SLM. They are not just an opportunity to report on and review performance, although this is one of the key issues. It is fundamentally about building and maintaining the relationship. Review meetings are a forum for exchanging information about issues of concern, such as the need for user training or worrying trends in performance or workload. They provide an opportunity for both the IT service provider and the customer to share their plans for future change: the business may be planning an expansion in usage; there may be relevant proposals in the Forward Schedule of Changes; IT may be planning to replace key service components or to introduce new service management elements. These meetings are a means to ensure that both sides have a common understanding and that there are no difficult surprises to manage.

Continual Service Improvement is a fundamental goal of Service Management. A key objective of the regular review meetings is to identify and agree affordable car service from jfk to nyc improvements and incorporate them into the affordable car service from jfk to nyc Improvement Plan and Service Quality Plan as part of the Continual Improvement Stage of the affordable car service from jfk to nyc Lifecycle.



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